Privacy Policy

At Richard Frankfurt Photographic Limited, we’re committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy should be sent by email to sales@richardfrankfurt.co.uk or in writing to 45-49 Gladstone Road, Croydon, Surrey, CR0 2BQ, United Kingdom.

Who are we?

Richard Frankfurt Photographic Limited is a leading supplier of photographic equipment and supplies in the UK.

Richard Frankfurt Photographic Limited is a company registered in England and Wales (No. 02801036). The registered address is 16 South End, Croydon, Surrey, CR0 1DN.

How do we collect information from you?

We obtain information about you when you use our website, for example, when you contact us about products and services or make an order.

What type of information is collected from you?

The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when.

If you make an order online, your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions.

How is your information used?

We use your information to process orders you have submitted and to deal with queries you may have in relation to our products and services.

We will not contact you for marketing purposes unless we have your prior consent or you have requested us to do so.

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations (for example, records of financial transactions must be held for a minimum of 6 years). We will hold your personal information on our systems for as long as is necessary for the relevant activity.

Who has access to your information?

We will not sell your information to third parties or share it with third parties for marketing purposes.

We may pass your information to our third party service providers for the purpose of completing tasks and providing services to you on our behalf (for example, delivering your order to you). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own marketing purposes. Please be reassured that we will not release your information to third parties for marketing purposes unless you have requested us to do so or we are required to do so by law.

If you make an order online, your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

Google Analytics

We use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. This information is only processed in a way which does not identify you personally. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

How you can update your information

The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please contact us by email at sales@richardfrankfurt.co.uk, in writing to 45-49 Gladstone Road, Croydon, Surrey, CR0 2BQ, United Kingdom, or by telephone on 020 8665 9775.