Terms & Conditions
All prices shown on this website EXCLUDE VAT at the rate of 20%.
In the extremely unlikely event that an item is incorrectly priced, we reserve the right to withdraw the item from sale, at any point prior to dispatch. We will notify you ASAP should this be the case.
Delivery Schedule (UK)
We aim to process all orders as soon as they are received and we dispatch goods the same day subject to availability and credit card authorisation. Please note that card authorisations are usually instant but can sometimes take up to 24 hours to clear.
* Orders are despatched for next working day delivery (not weekends or bank holidays) within the mainland UK. Although the next day delivery service we use is extremely reliable (the vast majority of orders are delivered the next working day) it is NOT a guaranteed service. Occasionally deliveries can be delayed due to circumstances that are outside our control. Delivery times quoted are our best estimates of the service offered by our carriers and we shall not be held liable for any consequential loss or damage resulting from failure to meet these times.
Orders must be received by 3pm to ensure despatch the same working day.
If you require a more urgent delivery of your order, please get in touch and we will be happy to help.
If you prefer, you can phone through your orders on 020 8665 9775 (Mon-Fri 9:00am - 5:30pm) Please phone for delivery costs to Northern Ireland/ Isle of Man & Scottish Highlands.
Delivery outside the UK
We are happy to deliver to most countries in the EU (and some International destinations) but you will need to contact us for a precise delivery quotation and so that a member of staff can process your order.
We endeavor to ensure availability on all our advertised items is constant, however we cannot guarantee availability. In the unlikely event that your chosen item is unavailable we will contact you ASAP to advise of expected delivery dates.
We accept most major credit and debit cards except American Express and all payments are processed securely by WorldPay™. We do not view, store or have any access to your card details - all processing is handled on WorldPay's secure servers and your details remain safe and secure.
We will not fully charge your card until your order is ready for dispatch (your card is pre-authorised for the order total at the time of placing the order). If your chosen method of payment is by cheque, we will not dispatch your order until payment has cleared. This can take up to 7 banking days. Please make cheques payable to: Richard Frankfurt Photographic Ltd, and send them to: Richard Frankfurt Photographic, 45-49 Gladstone Road, Croydon, Surrey, CR0 2BQ. Please write your name and address on the back of your cheque and enclose a covering letter detailing your order. Bankers draft and postal orders are also acceptable methods of payment.
If for any reason delivery within the agreed time cannot be made we will advise you immediately and, with your agreement, arrange another time for delivery. If we cannot agree another time for delivery, we will offer you a refund.
Should you in any way be dissatisfied with your purchase, you may return it, UNOPENED AND IN ORIGINAL CONDITION, within 30 days for exchange or a refund.
An amount of £ 7.45 may be deducted from the refund to cover our initial delivery costs, UNLESS THE GOODS ARE FAULTY. THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS.
Please note that this returns policy is for orders made through this website only and not for orders made over the telephone or received via post.
Mitsubishi Printers - Warranties
Please note that all sales by us (whether online or from our shop) of new Mitsubishi Dye Sublimation Printers are subject to Mitsubishi's 2 Year Return to Base Warranty. This means that in the case of a suspected fault, it is the customer's responsibility to send the printer back to Mitsubishi or their UK service partner where it will be inspected by an engineer.
Your complete satisfaction is our goal! If for any reason you have a complaint regarding your order, please contact us immediately. You can e-mail us or phone us on 020 8665 9775.
Errors & Ommissions
We endeavor to ensure that all the information provided on our site is accurate. We cannot accept responsibility for any for any information provided by a third party, contained within our site, or for the contents of any links from our site. Product images are for illustration purposes only and actual products may differ from those shown. Product descriptions and specifications are meant as a guide only and cannot be guaranteed accurate. In the extremely unlikely event that an item is incorrectly priced, we reserve the right to withdraw the item from sale, at any point prior to dispatch. We will notify you ASAP should this be the case.
The content, design and text of this site are the copyright of Richard Frankfurt Photographic Ltd. Some of the product images, descriptions and logos contained in this site are trademarks and are copyright of their respective owners.
Phone: 020 8665 9775